You may receive an Explanation of Benefits (EOB) from your insurance company after your emergency visit. We want you to understand one very important fact that will be reiterated throughout this page. An EOB is NOT a bill. Do not be concerned, do not worry… you do not owe anything at this time and you will NOT owe ANYTHING until you receive a bill from us -and it will be clearly labeled as such.
An EOB is a communication document from your insurance company informing you that the claim process has begun. Our billing representatives are communicating on your behalf with the insurer regarding the charges from your emergency visit. The claim process can take many months. When the process is complete, most patients owe significantly less than what is stated on the EOB, sometimes even nothing at all. If you have questions during the claim process, please don’t hesitate to call a friendly advocate at (713) 527-4400.
An EOB is a standard document used by health insurance companies (“Insurers”) to communicate with patients. Here is what you need to understand when you get the EOB.
The biggest reason is that we are a small healthcare provider and most of the insurers do not offer us the same (or even similar) contracted rates that they offer to larger hospital systems. They do not want to add additional providers to their network and they do not want the increased access to emergency care that we provide. Thankfully, we don’t exist to serve the insurance companies. We exist to serve our patients and our communities – and the vast majority of our patients love us and appreciate the better access to emergency care.
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